‘For several months, Dan has been coming to our home to help me with my gardens and lawn. He is a very eager worker and has a good knowledge in how to make our gardens look good. He weeds the gardens and prunes our fruit trees. Also put bricks around our gardens and some small pavers down a narrow strip of earth beside a side path. He is very obliging and is a great help to me, as I now find it a bit hard to bend over to tend to my vegetable patch. I used to work as a Manager and I would have no problem in employing Dan.’
– Yours sincerely, Harold Miller
Letter dated Thursday, 7 November 2019
To The Manager,
I am writing this Letter to thank NSW Home Support Services for the wonderful care provided to my father Eric Calland who passed on the 23rd of October 2019.
Sadly, my dad has passed but wouldn’t have been able to provide the dignity, hygiene and just engaging with dad without the help of your service, I cannot express enough how important it was to me to have him at home after taking him out of the aged care due to their gross neglect and your team made that possible.
I would like to thank April for her wonderful professionalism and support throughout my time with your service, you will never have a better case manager. Also Danielle and Jillian who were just exceptional in the care and empathy for my dad and myself during his decline and on the day dad he passed Jillian was with us and truly was without question was a god send I would have lost it without her support and care.
Once again I want to say thank you again to all the team at NSW Home Support Services as I am sure my Father Eric would too.
Sadly, my dad has passed but wouldn’t have been able to provide the dignity, hygiene and just engaging with dad without the help of your service, I cannot express enough how important it was to me to have him at home after taking him out of the aged care due to their gross neglect and your team made that possible.
I would like to thank April for her wonderful professionalism and support throughout my time with your service, you will never have a better case manager. Also Danielle and Jillian who were just exceptional in the care and empathy for my dad and myself during his decline and on the day dad he passed Jillian was with us and truly was without question was a god send I would have lost it without her support and care.
Once again I want to say thank you again to all the team at NSW Home Support Services as I am sure my Father Eric would too.
– Regards
Kyel Calland Career and Son
Letter dated April 26, 2019
Good Morning Graham,
Approximately 15 months ago, as a result of the less than satisfactory care my mother was receiving with the company she was then employing, we transferred the care of my 95 year old mother to HSS.
During those 15 months with HSS the level of care has been excellent.
At 95 years of age continuity of support for Jean was extremely important.
HSS were able to provide a dedicated team of four very supportive cares plus two reserves to cover holidays etc instead of the revolving door policy of different carers almost weekly which my mother had started receiving from her previous company.
In addition value for money was important.
Previously, even on a level 5 government support package my Mother had suffered reduced service to try and fit within the package funding.
However with HSS full service was provided with a significant level of funding still left in surplus to cover emergency situations.
Edna and I would both like to express our sincerest thanks to you and the entire HSS staff for providing an exemplary level of caring support to my mother Jean Mackintosh for the last 15 months prior to her passing on February 14th 2019.
During those 15 months with HSS the level of care has been excellent.
– Thank You
Richard and Edna Mackintosh
‘Great Work’ by Nik the Home & Garden staff member.
– Lyn Stubbin
‘Nik from Home & Garden team did a great job and took great care not to damage surrounding foliage to get the job done.’
– Patricia Champion
‘After Dave had a stroke in 2013 and spending 15 months in hospital and several hospitalisations over the last several months he is finally home. With the great support from the Nurses of the NSW Home Support Services, he seems to be making a steady recovery. This service has eased a lot of the responsibility on me.’
– Lois Fagerlund
‘Just want to say how wonderful Sharon continues to be with Mum. Sharon is an absolute asset to your team.’
– Dwayne Conley
With Compliments
‘Dear Graham, when my late husband Bill, was due for discharge from Hospital in September 2015, I was advised to contact DVA to enquire about Home Care Services for domestic assistance for me and some nursing care for Bill.
DVA assessed our needs and advised that NSW Home Support Services in Coffs Harbour, would provide assistance.
Lana was the first person with whom I spoke and my immediate impression was very positive with her warmth, sincerity and efficiency. Lana is a very important first person of contact for people. She does her job brilliantly.
It took a little while for my husband to accept outside help coming into our home, but he soon realised that it was a great help to me, enabling me to have more time to be with him and manage his needs.
I was extremely happy with Lana’s arrangement for ‘Christie’ to carry out the domestic assistance and for the RN, ‘Debbie’, to call on a weekly basis to give wound care for Bill as necessary and to monitor his ongoing health problems, reporting as necessary to the treating medical team.
Debbie explained that extra personal care help was available, should this become necessary. She also ‘kept an eye on’ my welfare and outlined the help available, should I need that.
Bill quickly developed a trusting relationship with Deb, who is a lovely gentle and caring lady, who had the ability to instil confidence in her patient. She could suggest ideas for help in such a way, that Bill would agree with her and the ideas were accepted. Such a wonderful help to me!
At the end of June this year, Lana advised that Christie was unable to continue with the service, and ‘Jillian’ was appointed in July. I am delighted with the work Jillian does and she has an excellent work ethic, as well as being a delightful person.
I am grateful to have has home and garden maintenance service from ‘Peter’ who came in August to clean the windows and sliding doors in the house. He did a wonderful job for me and like Lana and Jillian, is a valuable team member.
I am grateful indeed, to have been granted a Widow’s Pension and now, a Gold Card, which enables me to continue having these wonderful services to provide me with ongoing help in my home.
I wish to commend you on the excellent professional service you provide, through NSW Home Support Services, in Coffs Harbour.’
With Sincere thanks.
Yours faithfully – Judith A Jacobs
“To dear Deb and all of your amazing carers. On behalf of Mum, Julie & Kelly may I most sincerely thank you all for your kind dedicated care for Dad. Dad’s ‘nurses’ as he called them brightened his day every day & I am so grateful to you all. For all the Deb’s, Emma, Patti, Helen, Vicki, Gill, Amy, Nikki, Charmaine, and I am sure there are others whose names escape me, a heartfelt thanks for your care of Dad “George”.
With love and thanks, Cathy
Wellness and reablement
Bill has Alzheimer’s Disease and is slowly losing the ability to do the things he has loved to do in the past. Things like camping, travelling, reading, woodwork, gardening to name a few. This is very frustrating and depressing for him.
In his prime Bill was a very good and successful swimmer both in the pool and the surf club where he was chosen in the state team.
Recently, we approached NSW Home Support Services which enabled Bill to access swimming sessions at Coffs Olympic Pool through his Home Care Package.
It is marvellous. Bill now benefits from the regular exercise the swimming provides, but more importantly, he benefits from the sense of pride and achievement that he can still swim!’
Bev Small
